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Frequently Asked Questions & Support

A helpful library of our most commonly requested content and questions

Most commonly requested page links.

Click a button below to visit the content page on Orgill.com.

Current Promotions

My Account

Reset My Password

Track My Truck

Customer Service

Orgill Media Kit

Ordering Best Practices

Orgill Directory

Frequently Asked Questions

Review the sections below to find answers to commonly asked questions.

Orders & Shipping

What is the status of my truck delivery?
Why didn't my program/OBE orders ship with my regular order?
My order disappeared from my Shopping Cart. Where did it go?
Will my delivery day change due to an upcoming holiday?
Why was my order cancelled?

Account, Website & Technical Support

How do I reset my password for Orgill.com?
How do I change my password?
How do I add or register new users for our account?
How do I remove an employee's login that is no longer with the company?
How do I update my email address or other profile information?
How do I set Orgill.com to "Remember Me"?
How do I delete my Orgill cookies & temporary internet files?
I am getting a "User is already logged in" error. How do I fix this?
How can I resolve issues with file downloads?
How do I contact the Electronic Data Interchange (EDI) team?

Products & Pricing

How do I find the price and availability of an item?
How do I change my default catalog view?
How can I change the Retail Price of an item?
My pricing program has changed. Why is my old pricing still showing?
How do I request a credit or return for an item?

Billing & Programs

How can I find out my Market Travel Club (MTC) balance?

Distribution Centers

What are the pickup hours for Will Call at my local DC?

Vendors

I am a Vendor. How do I request a Credit Approval for a Dropship Order?

General & Dealer Information

Do I need a physical store to become an Orgill dealer?